Licensee & Renewal FAQs


Licensee and Renewal FAQs

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If I place my license on inactive status, am I exempt from the continuing education requirements?

You are required to pay the inactive renewal fee each biennium. You are not required to obtain continuing education to place or maintain your license on inactive status.

However, to reactivate an inactive license, you will be required to show 20 hours of continuing education for each biennium of inactive status and 24 hours of continuing education for the preceding biennium during which the licensee held an active license.

Who provides the continuing education courses required for license renewal?

Continuing education credits are awarded only for educational experiences received through the methods listed in Rule 64B17-9.001 and may be self-reported through CE Broker

How much continuing education is required for me to renew?

24 contact hours of approved continuing education is required to renew.

This includes the Prevention of Medical Errors education required by section 456.013(7), F.S. The approved providers are listed in Rules 64B17-8.001 and 64B17-9.001, Florida Administrative Code.

Completion of an approved HIV/AIDS course for the first renewal after initial licensure is required. Please review our continuing education pages for more information.

What happens if I do not renew on time?

Failure to renew by the expiration date will cause the license to become delinquent. It is unlawful to practice your profession in Florida on a delinquent license. To renew a delinquent license, you must submit the renewal fee plus the delinquency fee.

How do I renew if I do not receive a renewal postcard?

If you do not receive your postcard instructions, renewing online is as simple as going to www.FLHealthsource.gov.

If you do not know your User ID and Password, the system will assist you in logging in after you answer several specific validation questions. You may also contact our Call Center at (850) 488-0595 for assistance.

If it is longer than 90 days before your license renewal is due, the system may not yet be activated for your profession. If this is the case, please return to the online renewal system within the 90 days prior to your renewal due date.

If you have any problems using online renewal or other questions about your renewal, please contact the division’s customer contact center at 850-488-0595 and choose option 3.

What is a renewal cycle?

The renewal cycle starts between 90 to 120 days prior to the expiration date of a license and ends on the expiration date.

It is during this time that a renewal postcard is mailed, providing you with instructions to renew.

It is your responsibility to notify the department of a change of address.

What is a licensure biennium?

Licensure biennium is the twenty-four month period between expiration dates. The biennium is December 1st through November 30th of every odd-numbered year. It is during this time period that the continuing education requirements must be met for each renewal cycle.

How long is my license valid?

Each license is valid for two years, with the exception of your first biennium. Regardless of when the license is initially issued during the biennium, it will expire on the expiration date of that biennium. It may be that the license is only valid for a few months.

When does my license expire?

All licenses expire on November 30th of every odd year regardless when it was issued.

Where would I file an appeal if I am disciplined by my licensing board?

At the following address:

Department of Health MQA Agency Clerk’s Office
4052 Bald Cypress Way Bin CO1
Tallahassee, Florida 32399-3251

I’m entering my Account Id and Password but I can’t get logged on. What’s the problem?

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.

Can I change my password?

Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.

Can I change my account User ID?

Yes. After you have successfully logged in, you can modify your account id by selecting “Update Login” located on the side navigational menu.

Why won’t the e-Renewal website accept my credit card information?

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card.

  • Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.
  • Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.
  • Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03
  • There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.
  • Be sure that all credit card data fields are completed.

What if I want to change the status of my license during renewal?

The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.

How do I know when I should renew my license?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license.

Your license also indicates the date it will expire.

Why doesn’t the Renew License link allow me to open it?

The Renew License link is only activated for practitioners who are in renewal.

If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595.

Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time

What is the advantage of renewing my license online?

When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.

Who do I contact if I have additional questions?

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

  • Open Internet Explorer and select ‘Tools’ from the top menu bar.
  • Select ‘Internet Options’ from the drop down list.
  • Once the ‘Internet Options’ window appears, select the ‘Security’ tab.
  • From the ‘Security’ tab window click on/select ‘Medium’.
  • To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.
  • From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

Should I still mail in the renewal application if I renew online?

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

How do I tell if my e-Renewal was successful?

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet?

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.

When is my renewal due if I renew online?

Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire