New MQA Online Services Portal FAQs
I’m receiving an error that my email address is already in use.
This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service log-in page. If you cannot remember your password, you can select the Reset Password button to have a new password emailed to you.
I already have a user ID and password that I used in previous renewals. Why do I have to register for a new account?
We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.
What do I need to get started in the new MQA Online Services Portal?
You will need access to a desktop or laptop computer with a compatible web browser (Internet Explorer, Mozilla Firefox, or Google Chrome) installed, your social security number, date of birth, and your mailing address zip code currently on file with the Department of Health.
*Note: MQA Online Services is not fully compatible with all mobile devices or Apple Safari at this time.
I did not receive an email with my temporary password.
Check your email account’s junk mail folder. If the temporary password email is not in your junk mail folder, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)
I locked my account, how do I unlock it?
Accounts are locked after 5 failed login attempts. You must close your browser and wait one hour before attempting to login again.
I no longer have access to the email account I registered with.
You can update your email address by selecting the Update Account link within the MQA Online Services Portal. If you do not remember your password, please contact the MQA Call Center at (850) 488-0595 for assistance in changing your email address.
Why do I have to provide my email address twice?
Your email address is initially used to create your user account. We ask for your email address a second time when you renew as part of your renewal application’s contact information; however, providing your email address on an application is optional.
Will my email address be available to the public?
The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (i.e. when renewing), the address will be saved in our licensing database and becomes public information.
